Ethics & compliance
Modern Slavery Statement
This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and constitutes Carrier Ltd’s slavery and human trafficking statement for the financial year ending 31 December 2023.
Carrier is committed to act with integrity in all our business dealings, to be a responsible business that treats all people with dignity and respect. This statement sets out the steps we have taken to ensure modern slavery is not taking place in our business or supply chains.
View our full Modern Slavery Statement here
Previous statements:
Supplier Code of Conduct
Here at Carrier and our parent DER Touristik Group, we aim to strengthen human and environmental rights in our own business activities and in our supply chains, with the aim of preventing violations, minimising them and taking remedial action. We ask all our service providers to comply with the requirements and obligations of our Supplier Code of Conduct.
Grievance Procedure
Our grievance procedure guarantees a trustworthy and at the same time transparent process in dealing with grievances about violations of human rights or environmental obligations. A grievance can be used to report suspicions of possible risks to human or environment rights or violations of due diligence obligation, such as forced labour, child labour, discrimination or the harmful contamination of soil, water and air, as well as detrimental noise and excessive water consumption which are linked to Carrier, its supply chains or its employees. Grievances can be submitted by employees as well as third parties via the digital complaints system by REWE Group – anonymously, if that is the individual’s preference.
Customer complaints, for example about the quality of Carrier products and services, are not considered grievances about human rights or environmental risks or due diligence violations. For these complaints, please do not hesitate to contact our customer service departments.
We expressly encourage employees and external parties to inform us of any suspicion on human rights or environmental risks or due diligence violations. Whistleblowers must not suffer any occupational disadvantages as a result of submitting grievances. The grievance procedure follows a defined process, which is also set out in the Rules of Procedure and that complies with the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG) being applicable to the whole REWE Group (including us) due to its German parent company. Impartiality is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.
Principles of Conduct
Here at Carrier and our parent DER Touristik Group, our principles of conduct are characterised by integrity and loyalty. We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As part of the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DER Touristik Group and it's specialist companies. The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group.
You can find more information on compliance and the REWE Group code of conduct here.
The Hintbox makes it particularly easy to submit compliance notices – anonymously if desired. In addition, the new tool enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.
However, people who want to submit compliance notices without using the digital tool can still contact the “ombudsman” of REWE Group.
REWE Group has appointed the Munich lawyer Andreas von Máriássy as an external ombudsman. Employees, customers and business partners can contact him personally and anonymously if they submit compliance information, or seek a neutral contact who is bound to secrecy. The informant can use this service free of charge, and contact is possible in German and English.
Andreas von Máriássy
Altheimer Eck 13 / II
80331 Munich
Email: [email protected]